Copper Palace Resort

Privacy Policy

Effective date: 10 September 2026

Copper Palace Resort is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose, and protect personal information when you interact with our resort, website, or services.

  • It applies to all guests, visitors, event attendees, and website users.
  • We may update this policy from time to time; the latest version will always be available on this page.

Information We Collect

We collect personal information that is reasonably necessary for our business functions and activities, including when you make a reservation, dine with us, attend an event, or use our website.

  • Identity and contact details: name, address, email address, phone number, date of birth, and government-issued identification where required by law (e.g., for casino entry).
  • Reservation and stay details: room preferences, arrival and departure dates, special requests, and billing information.
  • Transactional information: payment card details (processed securely), purchase history, and loyalty program data if applicable.
  • Technical information: IP address, browser type, device information, and cookies when you visit our website.
  • CCTV footage and security records for the safety of guests and staff.

Casino entry is strictly offline and requires proof of age (18+). Payment card details are processed securely and not stored in full.

How We Collect Information

We collect personal information directly from you whenever possible, and only from third parties where it is unreasonable or impracticable to do so.

  • Directly from you: when you make a reservation online, by phone, or in person; when you check in; when you dine or attend events; and when you contact us with inquiries.
  • Automatically: through cookies and similar technologies when you browse our website.
  • From third parties: such as travel agents, booking platforms, or event organisers, but only with your consent or as required by law.
  • From security systems: CCTV and access control records for safety and security purposes.

For privacy inquiries, call (08) 5550 7722 or email [email protected].

Use of Personal Information

We use your personal information to provide and improve our services, to communicate with you, and to meet our legal obligations.

  • To process reservations, payments, and check-ins.
  • To personalise your stay and respond to special requests.
  • To send you important information about your booking, such as confirmations and updates.
  • To manage our loyalty program, if you choose to join.
  • To comply with legal requirements, including age verification for casino entry and financial record-keeping.
  • To ensure the safety and security of our guests, staff, and property.
  • To send you marketing communications, but only if you have opted in.

Marketing communications are opt-in only. Casino entry is strictly offline and requires proof of age (18+).

Disclosure of Personal Information

We do not sell your personal information. We may disclose your information to third parties only in the following circumstances:

  • Service providers: such as payment processors, IT support, and marketing platforms, who are contractually obligated to protect your information.
  • Legal and regulatory authorities: when required by law, such as for casino compliance or law enforcement requests.
  • Professional advisers: such as lawyers and accountants, where necessary.
  • Business transfers: in the event of a merger or acquisition, your information may be transferred as part of the business assets.
  • With your consent: for any other purpose disclosed at the time of collection.

No personal information is sold. Third parties are bound by confidentiality agreements.

Data Security and Retention

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

  • Security measures: encryption of data in transit, secure servers, access controls, and staff training on privacy obligations.
  • Retention: we retain personal information only as long as necessary for the purposes described in this policy or as required by law.
  • Destruction: when no longer needed, we securely destroy or de-identify personal information.
  • Data breaches: in the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

We comply with the Notifiable Data Breaches scheme under the Privacy Act.

Your Rights and Choices

Under the Australian Privacy Principles, you have the right to access and correct your personal information, and to make a complaint about how we handle your information.

  • Access: you may request a copy of the personal information we hold about you, subject to certain exceptions.
  • Correction: you may ask us to correct inaccurate, incomplete, or out-of-date information.
  • Opt-out: you may opt out of marketing communications at any time by using the unsubscribe link or contacting us.
  • Complaints: if you have a concern about our privacy practices, you may contact us and we will respond within a reasonable time. If you are not satisfied, you may complain to the OAIC.

Contact email: [email protected] | Phone: (08) 5550 7722 | OAIC website: oaic.gov.au

Cookies and Website Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and to analyse website traffic.

  • Essential cookies: necessary for the website to function, such as remembering your preferences.
  • Analytics cookies: help us understand how visitors use our site, so we can improve it.
  • Advertising cookies: may be used to deliver relevant ads, but only with your consent.
  • You can control cookies through your browser settings; however, disabling essential cookies may affect website functionality.

Our full Cookie Policy is available at /cookie-policy/.

Contact Us About Privacy

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact our Privacy Officer.

We will respond to your inquiry within a reasonable timeframe.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, and the effective date at the top will indicate when it was last revised.

  • We encourage you to review this policy periodically.
  • Material changes will be communicated through our website or other appropriate channels.

Effective date: 10 September 2026